Privacy Policy

Introduction and Scope

7a77 (hereinafter "the Platform", "we", "us", or "our") is an online casino and sports betting platform serving players across Bangladesh. This Privacy Policy governs the collection, use, storage, and disclosure of personal information submitted to or collected by the Platform through our website at https://7a77.asia and any associated mobile applications or services.

This policy applies to all registered users and visitors of the Platform. By accessing or using our services, you confirm that you are at least 21 years of age and that you have read, understood, and agreed to this Privacy Policy in its entirety. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

Information We Collect

We collect personal information that you provide directly to us when you register an account, make a deposit or withdrawal, contact our support team, or participate in promotions. The categories of information we collect include the following:

• Identity information: full name, date of birth, national ID or passport number, and photographic identification documents required for account verification (KYC).
• Contact information: email address, mobile phone number, and residential address (city/district), including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
• Financial information: payment method details, transaction history, deposit amounts, withdrawal requests, and associated mobile financial service identifiers such as bKash, Nagad, Rocket, or Upay account numbers.
• Technical information: IP address, device type, browser type and version, operating system, session duration, pages visited, click patterns, and referral source.
• Gaming activity data: game history, bet amounts, win/loss records, bonus usage, wagering activity, and responsible gaming preferences.

How We Use Your Information

7a77 uses the personal information we collect exclusively for legitimate purposes directly related to the provision and improvement of our services. Specifically, we use your information for:

• Account registration, identity verification (KYC compliance), and ongoing account management, including password recovery and security alerts.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, and ensuring the integrity of all financial transactions.
• Providing personalised gaming experiences, tailored promotions, and responsible gaming tools based on your activity on the Platform.
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities, and complying with applicable legal or regulatory obligations.

Cookies and Tracking Technologies

7a77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We use cookies to maintain your login session, remember your language and display preferences, analyse traffic patterns, detect unusual or fraudulent activity, and improve the overall performance of our platform. You may disable cookies through your browser settings; however, doing so may limit your ability to use certain features of the 7a77 platform.

Sharing and Disclosure of Information

7a77 does not sell, rent, or otherwise disclose your personal information to third parties for commercial purposes. However, we may share your information in the limited circumstances described below:

• Service providers and payment processors: We share necessary data with trusted third-party payment processors (such as bKash, Nagad, or Rocket) and technology partners who assist us in delivering our services. These partners are bound by strict confidentiality obligations and may not use your data for any other purpose.
• Legal and regulatory requirements: We may disclose your information if required to do so by applicable law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of 7a77, our users, or the public.
• Fraud prevention and security: We may share data with fraud-prevention agencies, identity verification services, and cybersecurity partners to protect the integrity of our platform and safeguard all users from harmful activity.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

Data Retention

7a77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Account data is typically retained for a minimum of five (5) years following account closure to comply with anti-money laundering and financial record-keeping requirements.

Once the applicable retention period expires and there is no longer a legal basis for continued storage, we will securely delete or anonymise your personal data so it can no longer be linked to you as an identifiable individual.

Your Rights

As a user of the 7a77 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page:

• Right of access: You may request a copy of the personal data we hold about you, along with an explanation of how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: Subject to applicable legal and regulatory retention obligations, you may request that we delete your personal data where there is no longer a legitimate basis for us to process it.

Children and Age Restrictions

The 7a77 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you believe that a minor has registered an account or provided personal data to our platform, please contact our support team immediately at [email protected]. We will take prompt action to close the account and delete the associated data.

Age verification is a core part of our registration process. We may require documentary proof of age (such as a national ID, passport, or birth certificate) at any point during registration or account review. Failure to provide satisfactory verification will result in account suspension or permanent closure.

Security Measures

7a77 employs a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting staff access to personal data on a strict need-to-know basis, regular security audits, and monitoring systems to detect suspicious activity.

While we take every reasonable precaution to safeguard your data, no system is entirely immune to risk. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users as promptly as possible and take all necessary remediation steps.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which 7a77 handles your personal data, you are encouraged to contact our support team directly. We are committed to resolving privacy-related concerns in a timely and professional manner.

• Email our support team at [email protected] (plain text — not a clickable link).
• Use the live chat feature available on the 7a77 platform for immediate assistance during platform operating hours.
• Submit a formal written complaint through the contact form available in the FAQ section of this website.

We aim to acknowledge all privacy-related correspondence within two (2) business days and to provide a full response within fourteen (14) business days of receipt.

Changes to This Policy

7a77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the platform following the posting of any changes constitutes acceptance of the revised policy.

We encourage all users to review this Privacy Policy periodically to stay informed about how 7a77 protects your information. The most current version of this policy will always be accessible at https://7a77.asia/privacy-policy.

Governing Language

This Privacy Policy is written in English, which is the governing language for all legal purposes. In the event of any conflict or inconsistency between an English version and a translated version of this policy, the English version shall prevail. All communications with 7a77 regarding privacy matters should be conducted in English for accuracy and legal clarity.